Delivery & Installation: What to Expect

 

Welcome to the behind-the-scenes scoop on what really happens when your custom millwork finally makes its way from our hands to your home.

 

Before We Arrive

For condo dwellers:

  • Book your elevator or freight elevator.Most buildings need at least 48 hours’ notice. Some need more!

  • If you have guest parking or parking near the freight elevator, we will need a spot booked as well.

For homeowners:

  • Clear a path from your driveway or roadside parking to the installation space. That means snow in winter, shoes in the hallway or rogue garden gnomes.

  • Remove any breakables or artwork from the walls near our route.

  • Pets? Adorable. But for everyone’s safety (especially theirs), we recommend they hang out in a separate room so they don’t get stepped on or run out the door.

For everyone:

  • Make sure the installation space is clear. If we’re installing in a kitchen, that means no boxes, no appliances waiting in the middle of the floor, and ideally no half-prepped meals on the counter. We’re always hungry.

 

During Installation

  • Our team will arrive with your custom millwork and tools, and we’ll do a walkthrough to run you through what we’ll be doing that day.

  • We’ll protect floors and surfaces as best we can, and install your pieces with precision and care.

  • We may need to make small adjustments on-site. That might mean minor noise or a bit of sawdust. Don’t worry, we’ll clean up :)

  • If we’re installing kitchen millwork, we’ll need the appliances on site to ensure the fit is correct or any adjustments are needed. You’ll need an appliance installer to finish the last step of hooking things up.

 

After Installation

  • We’ll clean up our work area and leave things tidy.

  • Occasionally, we may touch up a wall or scuffed baseboard near our workspace. That’s just part of the install life. We recommend having a small can of wall and/or trim paint on hand for any necessary touch-ups.

  • Your millwork might need a few days to settle. Drawers may feel stiff at first; materials might acclimate to your home’s humidity. That’s normal.

 
Terry Moore